Can I return or exchange a defective box?
1. Quality boxes
Standard, quality cardboard boxes can be returned within 14 days of delivery, provided they are unused, undamaged, in their original packaging (unfolded), and complete. Please note that custom-made, personalized, or branded packaging with your logo cannot be returned. The buyer is responsible for the return shipping costs of quality goods and must ensure the boxes are properly packed for transport.
2. Return process
Please send a written request to support@superbox.lt, including your order details and the bank account number for the refund. We will issue the refund only after receiving the goods and verifying that the returned boxes meet the specified conditions.
3. Defective boxes (manufacturing defect)
If the received packaging is defective due to our fault, it will be replaced free of charge or a full refund will be issued. SUPERBOX is not liable for packaging damage caused by improper storage conditions (e.g., exposure to moisture). In this case, please send your request along with photos of the boxes and a description of the defects to support@superbox.lt.
Detailed rules, terms, and the return form can be found on our Return Policy page.